Ownership of this website samartshop, (hereinafter Website) holds it: , and whose contact details are:

Direction: Camprodon street 34

Telephone contact: 640260958

Contact email:

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (samartshop) and the purchase or acquisition of products and/or services in the same (onwards, Terms).

A efectos de estas Condiciones se entiende que la actividad que desarrolla a través del Sitio Web comprende:

Marketing and distribution of stoneware pieces and sets, Illustrated prints and course booking

In addition to reading these Conditions, before accessing, browse and/or use this website, the User must have read the Legal Notice and the General Conditions of Use, including, cookies policy, y la política de privacidad y de protección de datos de By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the aforementioned., so if you don't agree with all of this, you must not use this Website.

In addition, It is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those that are in force at the time the acquisition of products and/or services will be applicable.

For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, in your case, using the contact form.


The access, browsing and use of the Website, confers user status (hereinafter referred, indistinctly, individually as a User or jointly as Users), so they are accepted, from the start of browsing the Website, all the Conditions established here, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance according to the case.

The User assumes responsibility for the correct use of the Website.. This responsibility will extend to:

  • Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, could be annulled and the relevant authorities would be informed.
  • Provide truthful and lawful contact information, for example, Email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be older than 18 years and have the legal capacity to enter into contracts through this Website.

The User may formalize, your choice, con el contrato de compraventa de los productos y/o servicios deseados en cualquiera de los idiomas en los que las presentes Condiciones estén disponibles en este Sitio Web.


Los Usuarios duly registered pueden comprar en el Sitio Web por los medios y formas establecidos. Deberán seguir el procedimiento de compra y/o adquisición online de samartshop, during which various products and/or services can be selected and added to the cart, basket or final space of purchase and, finally, Click on: “Comprar, Reserve

In addition, The User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, purchase data can be modified.

Next, el Usuario recibirá un correo electrónico confirmando que ha recibido su pedido o solicitud de compra y/o prestación del servicio, namely, the order confirmation. Y, in your case, you will be informed, equally, mediante correo electrónico cuando su compra esté siendo enviada. in your case, This information could also be made available to the User through their personal connection space to the Website..

Once the purchase procedure has concluded, the User consents to the Website generating an electronic invoice that will be sent to the User via email y en su caso, through your personal connection space to the Website. In addition, the User can, if you wish, get a copy of your paper bill, solicitándolo a utilizando los espacios de contacto del Sitio Web o a través de los datos de contacto facilitados más arriba.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, in your case, image of it on your website page, indicating, by way of example, but not exhaustive, and attending to each case: Name, precio, components, weight, amount, color, products details, the features, way in which they will be carried out and/or cost of the benefits; and acknowledges that the execution of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case..

The comunications, órdenes de compra y pagos que intervengan durante las transacciones efectuadas en el Sitio Web podrían ser archivadas y conservadas en los registros informatizados de con el fin de constituir un medio de prueba de las transacciones, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with the Regulation (UE) 2016/679 of the European Parliament and of the Council, from 27 april 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and the Organic Law 3/2018, from 5 from December, Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.


Todos los pedidos de compra recibidos por a través del Sitio Web están sujetos a la disponibilidad de los productos y/o a que ninguna circunstancia o causa de fuerza mayor (clause nine of these Conditions) affect their supply and/or the provision of services. If there are difficulties in supplying products or there are no products in stock, se compromete a contactar al Usuario y reembolsar cualquier cantidad que pudiera haber sido abonada en concepto de importe. This will be equally applicable in cases in which the provision of a service becomes impossible..


The prices displayed on the Website are the final ones., in euros (€) and include taxes, unless by legal requirement, especially regarding VAT, a different question is indicated and applied.

Shipping costs are included in the final prices of the products as shown on the Website.. So, realiza los servicios de entrega y/o envío a través de: post office, DHL.

In no case will the Website add additional costs to the price of a product or service automatically., but only those that the User has selected and chosen voluntarily and freely.

Prices can change at any time, pero los posibles cambios no afectarán a los pedidos o compras con respecto a los que el Usuario ya haya .

The accepted means of payment will be: Tarjeta de crédito o débito

In addition, el Usuario podrá pagar todo o parte del precio de la compra con una tarjeta regalo y/o una tarjeta abono emitida por y/o Samantha Julieth Martinez

Credit cards will be subject to checks and authorizations by the issuing bank., if said entity does not authorize the payment, no será responsable por ningún retraso o falta de entrega y no podrá formalizar ningún contrato con el Usuario.

Una vez que reciba la orden de compra por parte del Usuario a través del Sitio Web, A pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction.. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User in the form and, in your case, place set.

In any case, al hacer clic enComprar, Reserveel Usuario confirma que el método de pago utilizado es suyo, which, in your case, is the legitimate owner of the gift card or credit card.


In the cases in which it is appropriate to carry out the physical delivery of the contracted good, Deliveries will be made within the following territory: spain (Peninsula and Balearic Islands)

Except for those cases in which there are unforeseen or extraordinary circumstances or, in your case, arising from product customization, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason, that it was attributable, no pudiera cumplir con la fecha de entrega, will contact the User to inform him of this circumstance and, The latter may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. Nevertheless, the carrier would leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, debe ponerse en contacto con para convenir la entrega otro día.

In case they pass 30 days from when your order is available for delivery, y no haya sido entregado por causa no imputable a, entenderá que el Usuario desea desistir del contrato y éste se considerará resuelto. As a consequence of the termination of the contract, all payments received from the User will be returned to him, except for the additional expenses resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website., without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

Nevertheless, The User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, It will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products., which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery.. El Usuario adquiere la propiedad de los productos cuando recibe el pago completo de todas las cantidades debidas en relación a la compra o adquisición efectuada, including shipping costs, or at the time of delivery, si ésta tiene lugar en un momento posterior a la recepción completa del importe objeto de pago por

In accordance with the provisions of the Law 37/1992, from 28 from December, of the Value Added Tax (IVA), Purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands., Ceuta and melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question..


The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, podrá modificar los mismos poniéndose en contacto con through the contact spaces enabled on the Website, y, in your case, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General information). In addition, this information could also be corrected by the User through his personal connection space to the Website.

In any case, the user, antes de hacer clic enComprar, Reserve“, have access to space, trolley, or basket where your purchase requests are written down and you can make changes.

Similarly, The User is referred to consult the Legal Notice and General Conditions of Use and, specific, the Privacy Policy to obtain more information on how to exercise your right of rectification as established in the Regulation (UE) 2016/679 of the European Parliament and of the Council, from 27 april 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and in the Organic Law 3/2018, from 5 from December, Protection of Personal Data and guarantee of digital rights.


In the cases in which the User acquires products on or through the Website of the owner, You have a number of rights, as listed and described below:

Right of Withdrawal

The user, as consumer and user, make a purchase on the Website and, Therefore, you have the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire at 14 calendar days of the day that the User or a third party authorized by him, other than carrier, adquirió la posesión material de los bienes adquiridos en el Sitio Web de o en caso de que los bienes que componen su pedido se entreguen por separado, to the 14 calendar days of the day that the User or a third party authorized by him, other than carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, to the 14 calendar days from the date of conclusion of the contract.

To exercise this right of withdrawal, el Usuario deberá notificar su decisión a you can do it, in your case, through the contact spaces enabled on the Website.

The user, regardless of the medium you choose to communicate your decision, You must express clearly and unequivocally that it is your intention to withdraw from the purchase contract. In any case, el Usuario podrá utilizar el modelo de formulario de desistimiento que pone a su disposición como parte anexada a estas Condiciones, nevertheless, its use is not mandatory.

To comply with the withdrawal period, It is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding term expires..

In case of withdrawal, reembolsará al Usuario todos los pagos recibidos, including shipping costs (with the exception of the additional expenses chosen by the User for a shipping method other than the least expensive method offered on the Website.) without undue delay and, in any case, no later than 14 días naturales a partir de la fecha en la que es informado de la decisión de desistir por el Usuario. reembolsará al Usuario utilizando el mismo método de pago que empleó este para realizar la transacción inicial de compra. This reimbursement will not generate any additional cost to the User.. Nevertheless, podría retener dicho reembolso hasta haber recibido los productos o artículos de la compra, or until the User presents proof of their return, depending on which condition is met first.

El Usuario puede devolver o enviar los productos a en: Camprodon Street 34

And you must do so without undue delay and, in any case, at the latest within the 14 días naturales a partir de la fecha en que fue informado de la decisión de desistimiento.

The User acknowledges knowing that he must bear the direct cost of returning (transport, delivery) of the goods, if any were incurred. Also, will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, the characteristics and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in the article 103 of the Royal Legislative Decree 1/2007, from 16 of November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In an declarative way, and not exhaustive, this would be the case: custom products; products that can deteriorate or expire quickly; Unwrapped music or video CDs/DVDs, as factory sealed; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed., because this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed., or when it has started, with the express consent of the consumer and user and with their acknowledgment that they are aware that, una vez que el contrato haya sido completamente ejecutado por, you will have lost your right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

In addition, products must be returned using or including all their original packaging, the instructions and other documents that may accompany them, plus a copy of the purchase invoice.

In the following link you can download the withdrawal form model:

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, so, deberá ponerse en contacto con inmediatamente y hacerle saber la disconformidad existente (defect/bug) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products., and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund proceeds or, in your case, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within the 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be refunded in full, including delivery costs and costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase..

In any case, The rights recognized in the legislation in force at all times for the User will always be observed., as consumer and user.


The user, as consumer and user, enjoys guarantees on the products that you can acquire through this Website, in the legally established terms for each type of product, respondiendo, so, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, It is understood that the products are in accordance with the contract provided that: se ajusten a la descripción realizada por y posean las cualidades presentadas en la misma; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, This must proceed as indicated in the section Return of defective products or shipping error. Nevertheless, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and they will not be a defect.

On the other hand, It could be the case that the User acquires on the Website a product of a brand or manufactured by a third party.. In this case, and considering the User that it is a defective product, The latter also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the two years following the delivery of said products.. For it, the User must have kept all the information in relation to the guarantee of the products.


Unless otherwise provided by law, no aceptará ninguna responsabilidad por las siguientes pérdidas, regardless of its origin:

  • any losses that were not attributable to any breach by you;
  • business losses (including lost profits, from income, of contracts, anticipated savings, of data, loss of goodwill or unnecessary expenses incurred); the of
  • any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Equally, también limita su responsabilidad en cuanto a los siguientes casos:

  • aplica todas las medidas concernientes a proporcionar una visualización fiel del producto en el Sitio Web, However, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of screen resolution., or problems of the browser used or others of this nature.
  • actuará con la máxima diligencia a efectos de poner a disposición de la empresa encargada del transporte del producto objeto del pedido de compra. Nevertheless, is not responsible for damages resulting from a malfunction of the transport, especially for causes such as strikes, traffic jams, and in general any others typical of the sector, that lead to delays, loss or theft of the product.
  • Technical failures that due to fortuitous causes or of another nature, prevent normal operation of the service through the internet. Unavailability of the Website for maintenance or other reasons, que impida disponer del servicio. pone todos los medios a su alcance a efectos de llevar a cabo el proceso de compra, payment and shipping/delivery of products, However, it disclaims responsibility for causes that are not attributable to it., Fortuitous event or force majeure.
  • no se hará responsable del mal uso y/o del desgaste de los productos que hayan sido utilizados por el Usuario. At the same time, tampoco se hará responsable de una devolución errónea realizada por el Usuario. It is the responsibility of the User to return the correct product.
  • Usually, no se responsabilizará por ningún incumplimiento o retraso en el cumplimiento de alguna de las obligaciones asumidas, when the same is due to events that are beyond its reasonable control, namely, due to force majeure, and this may include, by way of illustration but not exhaustive:
    • strikes, lockouts or other protest measures.
    • civil commotion, revolt, invasion, terrorist threat or attack, guerra (declared or no) the menaces the war preparations.
    • Fire, burst, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
    • Impossibility of using trains, boats, planes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Actos, decrees, legislation, regulations or restrictions of any government or public authority.

Thus, the obligations will be suspended during the period in which the cause of force majeure continues, y dispondrá de una ampliación en el plazo para cumplirlas por un periodo de tiempo igual al que dure la causa de fuerza mayor. pondrá todos los medios razonables para encontrar una solución que le permita cumplir con sus obligaciones a pesar de la causa de fuerza mayor.


By using this Website, el Usuario acepta que la mayor parte de las comunicaciones con sean electrónicas (email or notices posted on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that any contract, notification, información y demás comunicaciones que envíe de forma electrónica cumplen con los requisitos legales de ser por escrito. This condition will not affect the rights recognized by law to the User.

El Usuario puede enviar notificaciones y/o comunicarse con a través de los datos de contacto que en estas Condiciones se facilitan y, in your case, through the contact spaces of the Website.

Equally, unless otherwise stipulated, puede contactar y/o notificar al Usuario en su correo electrónico o en la dirección postal facilitada.


Ninguna renuncia de a un derecho o acción legal concreta o la falta de requerimiento por del cumplimiento estricto por el Usuario de alguna de sus obligaciones supondrá, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfillment of its obligations.

Ninguna renuncia de a alguna de las presentes Condiciones o a los derechos o acciones derivados de un contrato surtirá efecto, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing..


If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.


Las presentes Condiciones y todo documento al que se haga referencia expresa en estas constituyen el acuerdo íntegro existente entre el Usuario y en relación con el objeto de compraventa y sustituyen a cualquier otro pacto, previous agreement or promise agreed verbally or in writing by the same parties.

El Usuario y reconocen haber consentido la celebración de un contrato sin haber confiado en ninguna declaración o promesa hecha por la otra parte, except for what is expressly mentioned in these Conditions.


La información o datos de carácter personal que el Usuario facilite a en el curso de una transacción en el Sitio Web, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, in your case, in the Legal Notice and General Conditions of Use). when accessing, browsing and/or using the Website the User consents to the processing of said information and data and declares that all the information or data provided is true.


The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation..

any controversy, problem or disagreement arising out of or related to access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, o con los contratos de venta entre y el Usuario, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.


El Usuario puede hacer llegar a sus quejas, claims or any other comment you wish to make through the contact information provided at the beginning of these Conditions (General information).

Also, dispone de hojas oficiales de reclamación a disposición de los consumidores y usuarios, y que estos pueden solicitar a anytime, using the contact information provided at the beginning of these Conditions (General information).

In addition, si de la celebración de este contrato de compra entre y el Usuario emanara una controversia, the User as a consumer can request an out-of-court dispute resolution, in accordance with the Regulation (UE) 524/2013 of the European Parliament and of the Council, from 21 May 2013, on online dispute resolution in consumer matters and amending the Regulation (CE) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website:

Este documento de Condiciones Generales de Compra ha sido creado mediante el generador de general purchase conditions template online el día 17/07/2021.